How to Use

Starting registration

If you are a first-time customer, please click ‘membership registration’ in login page and start the registration.

Register membership information

Fill out your personal information such as your name, address, e-mail address. ‘secret questions and answers’ that you need when you forget your password and questioner (optional). Read terms of use and check ‘agree on terms of use’. You are not able to use the service if you disagree.

Confirm membership information

make sure there is no mistake in the information that you filled in. Click ‘register’ (or confirm? Depends on website) if there is no modification.

Complete membership information registration (temporary registration)

Registration finishes when you confirm the information, but you are still temporarily registered at this point. Confirmation mail will be sent to registered e-mail address.

Confirm temporary registration

Confirmation mail will be sent to your registered e-mail address. Click URL in the mail and complete the registration.

Complete membership registration

Now the membership registration is complete. Membership registration complete page will be shown.
If you want to continue using our service, click ‘go back to login’.

Click ‘forgot password?’ in login page.

Enter your registered e-mail address and click‘secret question’. Enter the ‘secret answer’ and click ‘send’.

We will send you a mail to our registered e-mail address. Click the URL in the mail and follow the reissuing procedure.

Click ‘online EMS label printing registration service’ in My Page menu and choose ‘order printing’.

Choose sender’s address that you want to print. You can view all information that you have registered in address book. If you want to leave sender’s address blank, choose ‘leave sender’s address blank’. If you want to see more details, click the name. You can also add new sender or modify/delete information of registered senders here.

choose recipient’s address that you want to print. You can ciew all information that you have registered in address book. If you want to leave recipient’s address plank, choose ‘leave recipient’s address blank’. If you want to see more details, click the name. You can also add new recipients or modify/delete information of registered recipients here.

choose type of and number of EMS labels you want to print. You can order a maximum of 5 labels (including both documents and goods labels) per order.

Confirm the details of your order. You can modify or delete details (sender, recipient, types and numbers of order)
As the printed contents will not change, once you finalise the order even if you change the sender, please review the sender information.
please click 'additional order' when you want to add an order.

Confirm the order　once again as you will receive confirmation e-mail.
Printed labels will be delivered within around 5 business days.

Select the applicant

At first, a list of the registered address data is displayed. Click on a name to view its data. Adding new applicants or editing/deleting current applicants can also be done here.

Select the addressee

At first, a list of the registered address data is displayed. Click on a name to view its data. Adding new addressees or editing/deleting current addressees can also be done here.

Register the contents

1. Indicate whether the contents are documents or goods.
2. If the contents are goods, register the details.
   1. If adding goods for the first time, click the "Register goods" button.
   2. Click "View goods list" to select goods for registration.
   3. From the displayed list of registered goods, please register the number of items for each.
   4. Select "Type of contents."
   5. Enter the "Total value of contents" in Japanese yen. If all registered contents are denominated in Japanese yen, the total value will appear automatically.
   6. After confirming that no dangerous goods are included, place a check mark in the box.

   N.B.
   Please ensure that the details of the contents (description, weight, value, number, etc.) are accurate.

Register the dispatch data

1. Enter the dispatch data
   1. Register the "Date of dispatch." This can be a date up to a week from the time of registering.
   2. In the case of multiple dispatches, enter the total number of items and each item number.
      (N.B. Multiple dispatches cannot be entered on a single dispatch form.)
   3. Please enter the total weight. The postal charge is automatically displayed.
      (N.B. Please enter the weight of the items once they are fully packaged.)
   4. Enter the loss or damage claim value if it comes to 20,000 yen or more. The insurance surcharge will be displayed.
2. Fill in the data for the Customs declaration form and invoice.
   1. Set the number of invoices to be printed. It is usual to print the number of invoices required by the Customs of the destination country or region.
   2. Enter any appropriate information in "Customs declaration/invoice remarks."
3. Configure the dispatch status mail report settings.

   The dispatch status mail report is a service by which a report is sent to a registered email address concerning a dispatched EMS item once that item achieves a desired status.

   1. Place a check mark next to items for which you, the applicant, require an emailed report.
   2. Place a check mark to indicate whether you require a report mail upon receipt of the item by the addressee.

   N.B.
   Before making report-related settings, please ensure that the registered email address is correct.
   Delivery status information is conveyed several times per day. Please understand that any mail sent reports only on the most recent status.
   Also, tracking information may be unavailable for certain destination countries and regions.
   Please understand that delivery status mail reports will not be sent in such cases.

Confirm registered content

Please confirm that there are no mistakes in the registered content. Click the edit button for each category to amend the content if necessary.

Print dispatch form

1. Click the print button for the dispatch form once you have read and consented to the precautionary items.
2. (In the case of the combined value of the items contained coming to 200,000 yen or more) select whether you need to print a consignment form.

   In the case of the combined value of the items contained coming to 200,000 yen or more, the following kind of table will appear. Place a check mark when the Japan Post Service Co., Ltd. is consigned the task of acting as representative or agent for Customs declaration purposes. The consignment form will be printed out along with the printing of the "customer, branch/post office copy."

   
3. Click on the "Print" icon button in the preview screen at the bottom.

   N.B.
   The preview is displayed in PDF format. Please do not save the PDF file.

4. Check the printed dispatch form, and affix it to the package.
   1. Check that you have together all the documents listed on the website. Please be sure to check, as the numbers of Customs declaration forms and invoices required differ according to destination country or region.
   2. Check that the inquiry numbers on the printed dispatch forms match.
   3. Please sign in the places indicated on the cover, Customs declaration form, and invoice.
   4. Fold the forms together in half, and put them all in the special pouch.
   5. Affix the pouch to the package.

Print the customer, branch/post office copies.

1. Click on the "Print" icon button in the preview screen at the bottom.

   N.B.
   The preview is displayed in PDF format. Please do not save the PDF file.

2. Check the customer, branch/post office copies.
   

   Please read the following regarding handling.

   (For EMS)

   1. Check that you have together all the documents listed on the website.
   2. The applicant's copy and EMS receipt copy are printed out on a single sheet. Please cut along the middle line.
   3. Please keep the applicant's copy.
   4. Please sign in the places indicated on the receiving branch copy.
   5. Please present the EMS receipt copy and receiving branch copy along with the package at a branch of our company or a post office without putting them in the pouch.

   (For the International Registered Mail)

   1. Please make sure you have all the forms displayed at the website in place.
   2. An International Mail Receipt and an International Mail Receipt (a copy) will be printed out at one sheet.
   3. Please do not insert an International Mail Receipt and International Mail Receipt (a copy) into the pouch, but bring them to the Branch or Post Office near you together with the postal item.
3. Finish by clicking the "Complete printing" button.

   The data on the printed dispatch form is saved in the"Shipping history"

Click the date in the menu or monthly calendar to leave a record.

Daily calendar will appear, so click “Make a record into the calendar”.

A relevant display where it is possible to make a record appears.

• Record Date
  The clicked date appears, but it is possible to change the chosen date.
• Title
  You can record the name of the event.
• Category
  You can record the category of the event. Below is the list of the possible categories.
  Birthday, Memorable Date, Event, Party, Reception, Date, Eating out, Traveling, Leisure, Meeting and Discussion, Business Trip, Shipment Day, Delivery Deadline, Order Receipt, Other
• Notes
  You can leave notes about the planned events.
• Annual Display
  You can choose whether you want the same event to be displayed every year.
  If you choose “To do”, the same event will be displayed every year.
• E-mail notifications
  When the recorded event approaches, we will send you an e-mail notification.
  You can choose e-mail notifications to be delivered one day prior, 3 days prior, 7 days prior, 14 days prior or 30 days prior to the event.
  E-mail notifications will be delivered to the e-mail address provided by the user upon registering as a “My Page Service” member.


• Register the receiver’s address related to the scheduled event.
  It is possible to choose the receiver’s address for the scheduled event from the address book. If you register the receiver’s address, it becomes possible to immediately use such services as “Printing out the label” or “Online shipment” without having to fill in the addressee’s details.

Click “Check the recorded content” and please confirm the details. You can now proceed to clicking the “Record” button.

Choose ‘export address book’ in ‘address book export’ page and download sample file.

Register the data to the sample file you downloaded.

Save the registered file as a csv file. If the file includes Chinese letters, save it with UTF-8 (UNICODE).

Choose the csv file that you saved from ‘Browse’ button in Contents List import page, then choose ‘import’

If there is error in registered file, you will receive error message. Please check its content.

Confirm the registered information that you registered in ‘list of address book.’

Choose ‘export the Contents List’ in ‘contents export’ page and download sample file.

Register the data to the sample file you downloaded.

Save the registered file as a csv file. If the file includes Chinese letters, save it with UTF-8 (UNICODE).

Choose the csv file that you saved from ‘Browse’ button in Contents List import page, then choose ‘import’

If there is error in registered file, you will receive error message. Please check its content.

Confirm the registered information that you registered in ‘Contents List’

Mail address：ems-label@ems-post.jp
Telephone number：0570-015-155(phonecalls are charged - calls not accepted from PHS)
Opening hours：10:00～17:00(except for Sat, Sun and public holidays from Dec 29 - Jan 3)

Free call: 0120-5931-55
Mobile phone users: 0570-046-666
Customer will be charged for phone calls (calls not accepted from PHS)
Information service: [weekday] 8:00-22:00 [Saturday, Sunday and public holidays] 9:00 - 22:00