International Mail My page Service FAQ

We are sorry for the inconvenience but please get in touch with the My Page service office.

The International Mail service provides a personal website for International Mail customers to have access to various other services.

We are very sorry but we only provide our service through the website.

Accounts are removed automatically when there is no access for 6 months since the last login date.

You will need your name, address, phone number, e-mail address, password of your choice and secret question and its answer.

We will reissue your password in that case. Please follow the procedure by clicking ‘forgot pass ward?’ in the login page.

Please try to register once again. If you continue to receive the error message, we are afraid you need to contact the International Mail My Page service office.

You are unable to login because your status is temporary registered.　
Please go to the link in the registration confirmation mail and try to login again.

When you fail to login certain times, you become unable to login that same day.
If you are in a hurry, please contact the International Mail My Page service office.

We print both sender’s and recipient’s addresses on EMS labels and deliver them to your home.

The label will arrive at your registered address with in about 5 business days from the date of your order.

You can register several different recipient addresses. Please add the information through the printing ordering page or address book.

Yes, you can make order as many times as you want. But one order needs to be less than 5 EMS labels.

Our service is free. But each order needs to be less than 5 EMS labels

Labels for documents are for sending documents only, and the labels for goods are for documents plus goods.

You can request a maximum of 5 labels per order.

Our service only allows you to request a maximum of 5 labels. Please make a separate order if you want to request more.

Unfortunately, you cannot modify the information once you have registered. I'm sorry to trouble you, but please login the page to modify the information and place another order.

Please note that you can use only alphabets and numbers for sender’s address, and alphabets, numbers and Chinese for recipient’s address.

‘Invoice’ is a document officially called ‘custom invoice’ (Shiire-sho in Japanese) which is required in entry procedure. It is required when items go through customs to declare its contents. When you use EMS, the number of invoices you need depends on the country that you are sending items to. Please check in the JP Post website or contact our customer service (0120-593155).
When you make an order through our service, we attach the same number of invoices as the number of labels that you request.

es, we send an invoice per label as a set.

We are sorry but please confirm that your order is complete in the order history, and contact International Mail My Page service office.

Please confirm that you do not have any record of your order in the order history, and contact EMS My Page service office.

Please check the details of your order in the order history,and contact International My Page service office.

It will take about a week through our service. If you have an urgent need, please visit your local post office branches. They will provide you with blank EMS labels.

Unfortunately, you cannot arrange a specific date as we ship it by Standard Mail Service.

We ship it through Standard Mail Service.

• We accept orders online only.
• Printed label of recipients is limited to domestic addresses.
• For sender’s address, you can use only alphabets and numbers, and for recipient’s address you can use letters above and Chinese.

Corporate customers can apply if they have specified "Corporate customer" in the registration process for the International My-page Service.

This service is targeted for customers who have domestic addresses (i.e. who receives the printed labels) within Japan only.

Yes, if you want labels with only sender’s address printed, you can choose the option ‘leave the recipient’s address blank’ in ordering procedure.

The Online Shipping Tool is a service by which the necessary documents, such as the EMS and International Registered Mail dispatch form and invoice, can be printed out with a private- or work-use laser printer on ordinary A4 paper and used to send EMS and International Registered Mail items.

1. 1. Print the EMS and International Registered Mail label, the Customs declaration, and the invoice.
2. 2. Order pouches, for inserting a printed label into and affixing it to the package.

Note:This cannot be used for any other mail (Regular Mail or International Parcel Mail) except for the Registered Mail.

The data on the dispatch form for the registration of the shipping tool is temporarily saved.
The registration data on the dispatch form can be printed out, edited, or deleted. The data will be saved for 7 days.

History of dispatch form data created in the past using the Online Shipping Tool is saved.
The details of the data can be accessed, deleted, used to create new dispatch forms, or to track packages.
Data that is not sent within seven days of being printed, and data for which six months have passed since the sending date, will be automatically deleted.

No languages are handled other than English;
Chinese can be used only in the addressee portion.

Registration of the details of the contents is possible if "Goods" is selected to describe them.
Please register the contents using "Register contents.
Also, if registering the contents list, you may also select from the "Browse contents list."

Data for packages sent by EMS and International Registered Mail can be entered into the dispatch data. Please enter data such as scheduled date of dispatch and total weight of the package(s).The scheduled date of dispatch should be no longer than a week from that time. Also, please set the number of dispatch forms to be printed for EMS.

Once you have registered a dispatch form and assented to the precautionary items, you are taken to the print screen.
A preview in PDF format will appear. Click the "Print" icon to print it out.

Print out the dispatch form, click on "To customer, branch/post office copy print screen," and the print screen will appear.
A preview in PDF format will appear. Click the "Print" icon to print it out.

Data from past dispatch invoices can be viewed via the "See Shipping history" in the Online Shipping Tool. Click "Details" to check on the details of the data.

Once a dispatch form has been printed out, you cannot print out another using the same EMS and International Registered Mail inquiry number; however, a new dispatch form can be printed out using the same data by selected "Resend" from the "See Shipping history" menu. A dispatch form printed using "Reprint" may be used only for record keeping purposes. It cannot be used to send an EMS and International Registered Mail item.

You can create a new dispatch form by using "Re-dispatch" from "See Shipping history."

The information in "See Shipping history" is updated twice a day. At those times your latest dispatch history will become visible. Click on "Tracking" to view detailed dispatch information. There may also be cases when you can't access information from certain countries or regions. Please go to "Notice about the International Mail tracking service" for details.

A pouch is for affixing the EMS label, printed using the Online Shipping Tool, to the package. The printed label is folded in half and inserted into a pouch, which is then affixed to the package. A pouch is approximately half the size of a sheet of A4, so please make sure that the package is big enough to take it.

Please apply for the number of pouches you want, and where they should be sent to, using the “Pouch Request” in the Online Shipping Tool. The delivery address can be different from the registered address.

They will be sent to you about five days after applying for them, to the address you gave upon registration, or to an address you specified separately.

No, they will be sent to you for free.

A maximum of 50 pouches can be ordered at one time.
The maximum number of pouches that can be ordered per month is 100.

Once ordered, the number of pouches ordered (and the address for them to be sent to) cannot be amended.
Please understand that they will be sent as initially ordered.

We are sorry, but this service is not available outside of Japan.

Pouches ordered through the Online Shipping Tool will take about a week to arrive. Also, because this is solely a web-based service, pouches are not available from local branches or post offices. Please order, using this service, all the pouches you need in advance.

We are sorry, but this is solely an internet-based service, and pouches are not available from local branches or post offices. Please order, using this service, all the pouches you need in advance.

By ordinary post.

Please confirm that your order was completed by checking for mail sent to you the customer upon completion of the order, and direct any inquiries to the office for the International My-page Service.

There are four kinds of printed dispatch form: 1. cover form 2. Customs declaration form, 3. delivery certificate, 4. invoice. The receipt type and number of copies printed out differs according to the type and content of the mail. Please check that you have the type and number of forms displayed on the screen, sign in the required places (in the case of the cover form, Customs declaration form, and invoice), place them in a pouch, and affix them to the postal item. When affixing a pouch, please affix it without any folds so that all parts of it are visible.

For EMS the receipts to print out are: 5. A Sender’s Receipt; 6. An EMS Receipt Notice; 7. A Branch Receipt. For the International Registered Mail the receipts for printing out are: 4. An International Mail Receipt; 5. An International Mail Receipt (a copy). Please make sure that you have the type and number of documents displayed on screen, and that the content of the documents is correct. When posting an item, present it at the counter along with the printed documents which, apart from the applicant copy, must not be in the special pouch.

The customer is required to complete an export declaration if the total value of the goods enclosed in the postal item exceeds 200,000 yen. The Customs consignment form is necessary when the Japan Post Service Co., Ltd. is consigned the task of acting as representative or agent for Customs declaration purposes. After entering the consignment date, and name, address and telephone number of the sender, please present the postal item at the branch or post office counter along with the EMS receipt form and the receipt copy.
When doing the procedures, please refer to "Customs regulations in regard to postal items for export"

For the dispatch form and copy, please use white A4 paper.

No, only laser printers may be used for printing.

No, please do not use copies of the dispatch form.

No, a dispatch form printed using the Online Shipping Tool must be sent using a pouch. Please order pouches in advance when using this site.

The address book has the capacity of registering a maximum of 99 of each sender’s and addressee’s addresses. The contents list also has a maximum of 99 entries. As entry of 100 or more items is not possible, please first delete data before adding, or amend existing data.

Please make sure to choose register either as sender or as recipient in ‘view address book’before you make a request.More information about the registration process can be found in ‘How to Use’.

Entries in the address book (addressees only) may be made in Chinese.
Entries in the contents list cannot be made in Chinese.

To find out how to import and export data, please go to ‘How to Use’.

“My Calendar” is a service that helps you keep a record of your memorable dates and other schedule as well as of the number of the items you have shipped.

• Make a record of your memorable dates, events and work related schedule.
• Print out the labels and make online shipments easily by recording the receivers’ addresses related to your schedule.
• Look up national holidays of the major countries.　
• Keep a track of the number of the shipments you made by date.　

Please check the　 “Usage Rules” .

The notification e-mails are sent to the e-mail address provided by the user upon registering as a “My Page Service” member.